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SHIPPING & RETURNS

 

Free Shipping

Orders over $75 (before sales tax and after any promotion or discount) are eligible for free shipping.

Order Processing.

Once ordered, your product will be shipped from our Canadian distribution point within two business days. If you order on a Friday, your order will ship out the next business day (Monday)or in the event of a holiday, the following business day. 

Shipping Area and Rates

WillowB ships only within US and Canada at this time. Shipping rates are for the time being at a set rate of $10.00

 

International Shipping is not available at this time.

Return & Exchange Policy

f you purchased your product from our online store and would like to return it, please write to us at Tammy@willowb.ca

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (eg: if you received an incorrect or defective item, etc.).

  • Refunds will be processed within approximately 7 to 10 business days after we receive your return and will be issued in the original form of payment.

  • Unfortunately, we cannot refund shipping charges.

  • Damaged items: If you received a damaged product, please notify us immediately for assistance.

​Excluded items where all sales are final: heat-sensitive/refrigerated items, special order items, cosmetics, e-books, clearance products, and any items where 5 or more of the same product were purchased on the same order.

 

GENERAL INFORMATION

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

 

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